Customer support? That's what this is all about? The Irony there is almost painfully funny. Has anyone on this site, "elite" or not EVER received a satisfactory response to even the simplest question on a 1st attempt ticket? I don't know of anyone on this site who feels that CS does a good job of actually dealing with whatever any problem happens to be. They will almost always give you something that seems to be a prepared answer they read off of a memo or something. At times, the responses seem to be being made about an unrelated incident, rather than the one you sent the ticket for.
Customer support here is a joke and it doesn't matter if you've spent $12 or $10,000, to them, we are all just rubes to be fobbed off with the most inane answer they can dream up and good riddance. Anything that requires them to actually do more that type an answer to you is going to take MANY tickets to accomplish. It's been that way for as long as I can remember. Although, they did manage to outdo themselves in incompetence with this latest recruiting fiasco, most of us see that as CS being their normal selves, but maybe just a little more dense and obtuse.
Now, I'm not saying you will never be helped when you need help from CS, but it's not going to quickly and if it's time sensitive, you are probably going to regret whatever the issue is all the more, but eventually you'll get your answer.