its not the content, well actually it is partially the lack of any detail other than a premade copy and paste response, but it is the way the response comes across. That first CS response is something that could be found in aejones first year player guide and I explained how I had 2.7, 3.4 dropped the SH to 3 then saw 2.1 & moved back to the initial 5mins which is where they had the 5 mins is too low response. Tianyi, u can't tell me if u send in a ticket asking why something happened and they give u a short answer that could be found in a new players guide that you wouldn't be extremely unhappy