Posted by a_in_the_b on 9/29/2016 2:49:00 PM (view original):
I'd have to agree. 'The customer is always right' is a bit of bull. They shouldn't be entitled to respect or politeness they don't give themselves.
(note I al not claiming AB didi this in the slightest, just stating a general principle)
The Consumer is Boss.
I agree they should be entitled to respect but if they aren't being given it, they MUST take the high road. They should say - "sorry that you feel that way. We will refund your money and part ways because clearly you are unhappy and I can't do anything for you". And if that doesn't work, just ban them. They have the power. Fighting back with verbal attacks shouldn't be done by a business.
Now, I suppose there are extenuating circumstances like if you're a waiter and a customer came up to you and threw split pea soup in your face and kicked you in the crotch, you're allowed to defend yourself.
Not saying this did or didn't happen in this particular case with AB but just my 2 cents on this topic.