I'm relatively new to this game, being only in my fourth season, and had been pretty excited about the release of 3.0. As someone who joined recently, it was obvious that there were some problems that needed to be addressed in order for the game to retain its long term viability. The interface was very dated, and the site support and documentation was all ancient to the point that when I first joined I was afraid the game itself was on its last legs.
As such, I was very happy to see the 3.0 release feature an upgraded interface, which, while still not stellar, at least no longer looks like it's from the 90s. However, the fact that the developers rolled out a major upgrade, and not only did absolutely nothing of substance to provide any guide that could actually help users understand how to operate in the new format (and instead had to rely on a couple of users, to whom I am very grateful), but instead continue to have links to FAQs and other sources that contain incorrect information and, in fact, left everyone hanging immediately after the release by having the lead developer depart without any communication, not just about him leaving but also about anything, at all, is rather mind boggling.
Aside from that, the new recruiting system just might succeed in killing the game, where the complete lack of support has failed to do so. When I joined earlier this year on the free season offer after the NCAA tourney, I recruited three others to join with me, and we had an absolute blast playing the game together. We were all looking forward to the upgrade as something that would hopefully make the game even better. However, after now having actually seen the results of the upgrade, all three of the others are planning on quitting, which likely will lead to me leaving, as well. While I actually like the idea of allowing scouting in season, WIS has turned it into something that feels more like work than a game. If you want to truly maximize your scouting experience, you have to spend way too much time, which at the end of the day yields only a small amount of benefit. Requiring 25x the effort to get a 15% benefit is just ridiculous. This could be justified if, in fact, scouting was actually fun to do. I had been rather looking forward to the notion of "finding" recruits, as it is in theory a cool idea to be able to discover new talent and be able to go after them. However, the implementation is not fun at all. When you find someone, you have no idea even if they are any good or anyone you want to go after because you still have to scout them an additional 2-3 levels just to find out if they are even worth thinking about. How is that fun?
Then, at the end of the day, if you actually do want to go after a player, and recruit them heavily, if anyone else went after them to the point where you are at least relatively close, whether or not that player signs with you its a totally random end game outcome. In a simulation game, this is entirely unacceptable. It would be like if the outcomes of the actual simulated games were instead based solely on a distribution around the point spread rather than built up based on randomly simulated individual possessions. If you wanted to incorporate randomness into the recruiting process, then the randomness should be around how much impact the actual recruiting actions had on the recruit. If the amount of benefit each AP or CV or the like had was allowed to vary (and this variance could be modified by all sorts of things, such as division, prestige, or even the very flawed preferences), then you could still involve some randomness, but enable coaches to respond to the randomness accordingly to add more strategy to the randomness. Then, whoever was ahead at the end of the day would actually get the recruit to sign, much like whoever has the most points at the end of the game wins. As it is, it's like you give the team that's behind a chance to make a 100 foot shot, award it 50 points and let them win the game.
Add to the above that the way the new features were implemented make no sense (how the levels are set for the various game play preferences, not to mention what preferences were actually chosen, are just absurd), and it's hard for me to try to defend to my friends why it's worth staying around to continue playing. I wish I could, because even with all of the flaws, I would personally enjoy the ability to continue playing with them. Honestly, it's really sad that such a good core product has been mismanaged so spectacularly. Hopefully the new devs will be able to start setting things straight, but it might be too late.