Posted by hughesjr on 11/17/2016 1:55:00 PM (view original):
Well, it is not our call to decide what is best for the game. Our decision is.. Do we pay to play the game or do we go elsewhere. Same decision you get to make when McDonald's changes their hamburger lineup or if budweiser introduces a beer.
We don't get to make those things.. We get to decide if we consume them.
This isn't always the case however. It is entirely up to WIS (and specifically how those who make the core decisions on how HD is developed) to decide if they want/value customer input. If they don't read the forums, or look at submitted customer tickets, or any other external means of us to voice our concerns then sure, they make all the decisions in a vacuum and we as consumers decide whether we buy their product or go elsewhere.
It looks to me however, that WIS is making a better effort to at least consider our concerns as existing customers to how to improve their product to better retain us as loyal customers (retention) while still trying to appeal to new customers who might not have a voice here.
Typically most larger corporation will acknowledge customer feedback in some manner (i.e. large outcry via social media over some perceived injustice) but its very rare they will take suggestions on how to improve their products as most commercial products don't have any type of platform that the customers can usually convey that information to those people who actually make the decisions.