All Forums > Hardball Dynasty Baseball > Hardball Dynasty > World Merger Information
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11/1/2013 12:46 PM
I look thru the suggestions forum and see garbage.    Other than a few tweaks to scouting/coach hiring, I'm not sure there's much to improve.  Do you have something specific in mind?   If you do, you could probably post it in the SUGGESTIONS forum.   Or maybe send a ticket.   I believe this was simply meant to be an informational thread not an indictment on what they are/aren't doing.

Anyway, my point, that you clearly don't understand, is that I wouldn't bother informing customers of anything if the very first response is "Yeah, what else are you doing?"   You're the kid who was given a bag of Skittles last night and then asked if you could have a bag of M&Ms too.
11/1/2013 12:59 PM
"If you do, you could probably post it in the SUGGESTIONS forum."   

LMAO.  That's funny.  Remember a year+ ago when they asked for updates on what they want fixed, and they fixed a few minor things?  I think many people basically said "um...you have a suggestions forum.  Look at that?"

And yea, simplifying coach hiring and fixing how the HOF works are 2 that a lot of people care about.  Maybe some advanced scouting edits.  I feel like some of this stuff was actually addressed with "you'll see an update soon" years ago.
11/1/2013 1:03 PM
Posted by deathinahole on 11/1/2013 12:29:00 PM (view original):
If only there was a place to communicate directly with Customer Support. We could submit requests...let's call them "tickets"...and they could log such requests, possibly by number, and respond based on priority
hehehe
11/1/2013 1:05 PM

So you think posting here will change that?

As I said, the very first response in this thread is why they don't bother responding in the forums.

11/1/2013 1:15 PM
Maybe? You got admin here in the forums today.  I'm confident that doesn't happen often.  Now that there's a chance they might have our attention, I'm going to ask when they're going to update the game.  You know, squeaky wheel.

And you're saying they're more likely to respond in the forums when nobody responds to them? What?

I'd also argue that if you said nothing to MY response, tz would be more likely to actually respond.  But you needed to make it a "look at the stupid people asking for a better game" thread.
 
11/1/2013 1:18 PM
Maybe?  No. 

Why are you confident that they're not here more often?   Because they don't post?   Do you still not understand what I'm saying?

I'd argue that, if I said nothing, more people would be making posts similar to yours.    I asked you for specifics to making a "better game".   I'm still waiting.
11/1/2013 1:22 PM
So if posting in this thread does nothing, why do you care so much?

Do you really want me to go through the specifics of fixing coach hiring/HOF/advanced scouting again?  Admin knows these are issues, they've been asked to fixed them ad nauseam, and they've said that these things will be looked at, and at the very least, tweaked, for years now.
 
11/1/2013 1:24 PM

Sorry, skipped over "And you're saying they're more likely to respond in the forums when nobody responds to them? What?"    No, I'm saying they posted information on how worlds can/will be merged and the particulars of doing so.    I don't see any "Anything else, guys?" in the initial post.  Do you?

 

11/1/2013 1:25 PM
Posted by MikeT23 on 11/1/2013 1:24:00 PM (view original):

Sorry, skipped over "And you're saying they're more likely to respond in the forums when nobody responds to them? What?"    No, I'm saying they posted information on how worlds can/will be merged and the particulars of doing so.    I don't see any "Anything else, guys?" in the initial post.  Do you?

 

Sorry, I didn't realize I'm not allowed to speak to King TZ unless he tells me I can.
11/1/2013 1:26 PM
"I'd argue that, if I said nothing, more people would be making posts similar to yours."

Yea, I'd say that might be a good thing.  You know, squeaky wheel.  Maybe TZ thinks "****, maybe we should actually fix some of this stuff we've been saying we'll address."
11/1/2013 1:32 PM
Posted by burnsy483 on 11/1/2013 1:22:00 PM (view original):
So if posting in this thread does nothing, why do you care so much?

Do you really want me to go through the specifics of fixing coach hiring/HOF/advanced scouting again?  Admin knows these are issues, they've been asked to fixed them ad nauseam, and they've said that these things will be looked at, and at the very least, tweaked, for years now.
 
Business owner in me(which makes me part of customer service). 

When you do something right/good, there's a very good chance that no one will notice.   Screw something up and you hear about it ad nauseum.   In this particular case, I think WifS went out of their way to placate a small portion of their customer base.   That's a good thing.   And the first response is "Yeah, what else?"    That annoyed me and I believe it's stuff like that which leads to a lack of Site Staff "presence" in the forums.  
11/1/2013 1:51 PM
Should my first post have been "thank you?"

I work in sales, so that makes me part of customer service too.  Good customer service is the opposite of running away from the forums, which is what you're justifying.  It's having MORE of a presence, and being transparent as much as you can without hurting the business.  If there was something posted in the suggestions forum, or this forum, like...

"Guys, I know we haven't been around as much as we had been in the past for a variety of reasons, and we're working to correct that.  You'll see a better presence in the future and continuing improvements to HBD."

...and they follow through and DO have more of a presence, then you'd have less persistence and questions that make you want to run away.  Instead, you're arguing they should continue to run away from those who love this game and want it to be better, because I'm annoying to them.  Especially when admin has said that they will address the more pressing issues over the years, and they haven't done it.
11/1/2013 1:55 PM
No idea if a "first post" was even necessary.   As I said, I think it was for "information only".   I was a little surprised that we could post.

I don't think they're running away from anything.  They've just acknowledged the pointlessness of posting in the forums by not doing so.

And the "squeaky wheel theory" is a fallacy.    I'd say it's more "boy who cried wolf".
11/1/2013 2:04 PM
Squeaky wheel is not a fallacy.  And I don't understand how "boy who cried wolf" applies here.

You're arguing that admin is less likely to post in the forums because they get off-topic suggestions on how to make the game better. "I do something nice, and look at what happens. I'm doing doing this anymore."  They're running away from their issue of not making improvements to the game that they've admitted could use improving.  I'm not posting what I did if they were more accessible in the first place.
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