Who is answering the submitted tickets???????????? Topic

sgmedia
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Posted by MikeT23 on 3/24/2015 4:45:00 PM (view original):
I'd be very surprised if a post in the forum spurred action.    That would be a horrible precedent to set.
Says Greg in his mom's basement.  What else would he say?  

We're onto you, Greg.
3/24/2015 4:49 PM
tecwrg
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I thought Mike's real name was Marilyn.  No?
3/24/2015 5:45 PM
MikeT23
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I thought you'd eventually win a WS.  No?
3/24/2015 6:02 PM
tecwrg
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Posted by jibe on 3/28/2015 1:07:00 PM (view original):
Posted by pyt100 on 3/27/2015 10:04:00 PM (view original):
Did CS ever solve the issue of both psap and csudak naming their teams Brokeback Mountain?
Get to **** out of here. You don't play HBD, worthless ******* troll POS.
3/28/2015 1:25 PM
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jibe
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Posted by MikeT23 on 3/29/2015 7:27:00 AM (view original):
C'mon Mike, those are your guts. That's what happens when you only spend 3 minutes on Cardio.
3/29/2015 10:37 AM
travisg
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I've been waiting all week on a response to an ownership transfer request. I gave them 48 hours and have followed up twice, but the ticket is still pending.
4/9/2015 9:39 PM
mchales_army
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There is another in Rickey as well. That used to be a one or two day deal. max...
4/9/2015 10:02 PM (edited)
joshkvt
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On Rickey, 3 days ago I sent them a transfer request, including in the ticket a TC from the departing owner that said "I'm done with HBD, replace me whenever" and also a sitemail from another person who saying he wants the team. Today I got back a response saying that they needed the current owner's permission to be replaced. The current owner has also submitted two tickets.

On another issue I got an initial response that they needed the request from another owner, not me. When I followed up saying that made no sense given the issue, they responded monents later that they would look into it. But I never got a response to the transfer ticket, for which I sent new authorization from the current owner about 10 minutes later. I'm guessing someone sudenly remembered they need to occasionally open up support here, and with a backlog of open tickets tried to push as many as possible back for follow-up on our part instead of action on theirs. It appeared that they were trying to plow through as much as they could in a half hour or so. With a little luck, maybe they'll follow up today.

4/10/2015 1:28 AM
pyt100
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I thought mikeT23 answered all questions?
4/10/2015 7:01 AM
MikeT23
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I do.
4/10/2015 8:30 AM
crickett13
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I must be lucky because I never have these issues. Even on issues where I didn't agree with them after giving my reasons they were able to come up with a way to help or expedite the issue.
4/10/2015 8:46 AM
MikeT23
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Yeah, I didn't want to be a dick but I don't have problems with the "simple" issues.   24 hours is pretty much the max(excluding weekends which can be a little dicey).    I think it has to do with wording in a lot of cases.    Here's what I do for transfers:

1.  Select HBD, my world.
2.  Full team names and owners.
3.  Copy/paste confirmation from both whether it be from WC, TC or SM making sure to include the time/date and username with the copy/paste.

And they get done quickly.
4/10/2015 8:59 AM
crickett13
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It could be that or as simple as someone on vacation or out sick and just bad timing. Lets face it they are not a large company with 100 people working on support. 1 person has a bad day and things can go sideways for a few days.
4/10/2015 9:21 AM
dedelman
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I've also been waiting a week on an owner replacement, and my standard ticket is very close to Mike's (I don't copy/paste, but I do refer them to the sitemail/trade chat in question).  These have always been done within one business day for me in the past.  

crickett's probably right-- the ticket guy probably quit or got Ebola or something-- but It should be unacceptable to fail to have a backup for the ticket guy, at least to perform quick and essential customer service functions.  The delay in this case cost the new owner a chance to set his amateur draft list.  And besides-- on one level they are a huge company; they're FoxSports.
4/10/2015 9:33 AM
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