Posted by MikeT23 on 4/10/2015 8:59:00 AM (view original):
Yeah, I didn't want to be a dick but I don't have problems with the "simple" issues. 24 hours is pretty much the max(excluding weekends which can be a little dicey). I think it has to do with wording in a lot of cases. Here's what I do for transfers:
1. Select HBD, my world.
2. Full team names and owners.
3. Copy/paste confirmation from both whether it be from WC, TC or SM making sure to include the time/date and username with the copy/paste.
And they get done quickly.
Same way I do these tickets. And they have always gotten done quickly. I chose the world in that dropdown menu, pasted in the TC from Owner A specifically asking to be replaced, and pasted in the sitemail from Owner B asking to take over the team as soon as possible.
The other ticket was about a Sim team that was supposed to be transferred to me by someone who is done playing. I got a sitemail from support saying they had transferred a team to me from joshkvt. The response on Day 4 was that the ticket had to be sent in by the other person. I replied saying that was fine, but could they explain what was meant by the sitemail saying they had transferred a team from me to me. I immediately got a response saying they would look into it, but did not get a response to the additional confirmation I sent 11 minutes later about the HBD franchise transfer — sending them another sitemail from the current owner confirming that him saying "replace me" meant he, indeed, wanted to be replaced (and noting that he had sent a ticket approving the switch). Which is what makes me think someone spent a very short time responding to tickets and then left.