Posted by crickett13 on 5/13/2015 3:11:00 PM (view original):
No answering a customer question is never silly. If you don't know the answer or are still working on it the answer would be "We have not made the final decision yet" It only seems to be in your very limited mind that not answering a question from a customer equals something.
I'm glad I don't have to deal with whatever business you run.
Trust me, if you were my customer, it wouldn't be for long. I'd more than happily say "Yeah, I don't need your business."
When you have nothing to say, you say nothing. You don't announce you have nothing to say. That's stupid and that's what you seem to want. If it's 5/25 and they say "Update will go as planned on 5/26", you've got something to whine about. But, right now, the planned update, 13 days from now, has ZERO effect on you. None. Nada.