Posted by kybucki on 8/15/2016 8:13:00 PM (view original):
Feeling more & more pessimistic about it - Particularly with how my recent tickets with questions about it have been responded to. Crazy thing is that there are users on this forum who are much better ambassadors for the game than the people who actually run the site! If you are unkind to your customers & don't listen people will leave! Im letting my credits run out & then Im probably out after 10 years of playing!
My honest question is this: what tone did the tickets take? Polite questions, or ...
what I often find people who say customer service didn't respond well eventually say they sent or said was some variation of "you suck, do you know how much you suck? Why won't you agree with me on how much you suck, I hate you." And then expect a positive response.
(Not saying you personally did this because I obviously don't know. This is more a general comment on the topic of interactions with customer service than you particularly. But I think people often need to remember that the customer representative at the other end answering questions is a person not a public utility, something that quite a few people seem to forget in their interactions.)
also my experience from havng worked in a retail environment.
to wit: I can't recall not getting an adequate answer to my question on any ticket. Sometimes it wasn't the answer I originally wanted, but it was an answer - sometimes the question might have to be clarified. Still, an answer.