Congrats WIS on once again completely ignoring the issues that are costing you customers and expected growth/profit.
Your current, much larger issues are the following:
- Improve what you have or perhaps just do it right the first time... Getting, and using, feedback from those of us who've fed this machine for years would be a good start.
- Actually give coaches an incentive to move up and aspire to D1, don't force their hand. More credits, better competition, anything. Why would anyone take the time and effort to build a dynasty, not to mention the cash, for no reason. What, at a chance to coach at a better known school? Hell I'm a vet, not a great coach but decent, and I went to Notre Dame and would love to be the coach of that team. But with the way you have things set up now there's absolutely no way I have a legit shot at doing that. And how long would it take if I actually took a run at it? And how many "updates or engines" would I have to go through in the process?
- Customer service. Maybe responding to people at all would be a start. Then perhaps actually listening to their ideas and implementing them would get you closer to solving your current problems.
Again, congrats on running your business into the ground - by not giving a damn about the people who've supported you for years for the chance of enticing new coaches to sample your product. If those who you lure stick around they'll find out the same thing, you care nothing about them and their time and effort, just their cash.