I sent in a ticket (estimated response time: 3 years), I think the reward should be based on active participation - i can really act as a slap to those that bought 10 packs 13 months ago and have ridden them and credits for the last 12 months. It isn't so much about the $10 credit as the fact that people that have stuck with the site despite the average 3 year response time on tickets are getting nothing at all while someone who signed up for the first time yesterday gets something.