Quite often, when experiencing problems such as these, the first place many people go is to the forums to see if others are experiencing the same thing.
There were no other threads on this particular issue. And nobody else was jumping in to this thread ti say "hey, me too!". So perhaps I should have said "Nobody else is reporting these problems in the HBD forums". Please forgive me for this egregious misstatement on my part.
As to your "forum experience" . . . maybe you should review your posts to evaluate how you came across when folks were trying to help you. You come off as dismissive of suggestions and as a "victim".
As to the "cookies" suggestion . . . if you spend any time in the forums reading through "problem" threads, you will find MANY instances of suggestions to clear cookies to address a browser problem, with subsequent responses of "that fixed it, thanks". So perhaps you shouldn't be so quick to dismiss valid suggestions.
Have a great day.