Understood, but if the on deck batter had had a much higher AVG# than the batter at the plate, I'm not sure the IBB would have been issued.
When you take into account the opportunity for a forced out, the differences in AVG, and the IW setting of 3, I don't think the IBB was an unreasonable call. It didn't work out for your team in this instance, but them's the breaks.
Also, you got a response to your ticket! And to go by the date on the boxscore, in a timely fashion, too!