Yeah, my above ticke is still pending and I re-updated it after the league ended with more data and then a follow up, but still haven't heard anything.
I've had two sim football tickets resolved within 12 hours of submitting each of them.
Meanwhile, I have a new baseball related one that is pending and it's been a good while (at least a few days, maybe a few weeks, i lose track of time these days unless I verify it) on without a response also.