Yes, it's probably correct that WIS is not a "monitor the website 24/7 business." We've learned that through experience. My point, I think, in starting this thread was not that WIS should be a 24/7 site but that they should be more communicative with their customers. I think most of us can agree that WIS's customer service is not their strongest point. Making it better should not be real difficult. The shutdown notice they finally issued at 9:23AM today is an example of good customer relations; a simple declarative statement that they've got a problem, are working on it, and an estimate of how much longer the downtime will last. WIS's customer relations problem lies, in my view, with the fact that these sorts of statements almost always come too late, after hours and hours of silence, amid the growing frustration of many customers. Such WIS statements always appear reactive rather than proactive, appear defensive after the long silences and, therefore, just add to customer annoyance. Surely it would not be too expensive or too difficult for WIS to put into place some sort of an alarm device that would sound a notification alarm upon hardware/server failure? It is my understanding that many small, non-24/7 businesses do subscribe to such devices. Such an alarm would enable WIS to timely post a generic "We're aware of the problem, we'll get on it first thing in the morning" message in the forum. Seems to me that such a basic sensitivity to customer notification would go a long way toward improving customer satisifaction.