Okay - I'm starting this thread for levity's sake although I'm not sure if this is funny or pathetic or both. This is not my first interaction with customer support and not the first time I have received a less than satisfactory response to a question. So I thought it might be nice to post this for the laugh that customer supports logic instills and in hopes that others might post some of their exchanges.
1/15/2014 9:13 AM possumfiend
Somewhat trivial, but why would Minnesota call a Full time out with 1 second left in overtime and a 9 point lead?
Do you think maybe they wanted to make sure they had the right personnel on the court to set up their inbound play and make sure Iowa didn't steal the ball and hit a game winning 10 point shot at buzzer?
Again, it's trivial but it doesn't make sense either.
1/15/2014 2:04 PM Customer Support
Even with a 9 point lead, the coach does not want to give up an easy basket, so a timeout was taken to get the right defensive group out on the court.
1/16/2014 9:28 AM possumfiend
Did you miss the point? There was only 1 second left in the game, AND it was Minnesota's ball. There would be NO reason for Minnesota to set its DEFENSIVE lineup. This is just common sense. Seriously, have you ever watched a basketball game? And who are you to say what a "coach" would want? I WAS the "coach" here and I can say unequivocally, that in THIS situation - a lead of 5 or more points, possession of the ball, and 1 second left in the game - I would NOT care if the opponent somehow managed to score an "easy" basket.
I sent a ticket to point out something that was unrealistic given the circumstances of the game. Frankly, it won't change my life if you don't, or can't, make this purely cosmetic change. But I don't appreciate the canned response implying that this is a perfectly normal action that any real life coach would make in the same situation. Nor do I appreciate being told what I, as "coach", would want. I wouldn't have sent a ticket in the first place if that were true.
1/16/2014 8:00 PM Customer Support
Timeouts are taken for two reasons: 1) You have multiple players on the court who are very fatigued or 2) You have one or more starters on the bench ready to come back into the game.
It looks like the timeout was taken to get get your starters back into the game.