Support Ticket Response Time Topic

cwillis802
Posts: 1591 (0)
Hall of Famer
475
Prospect
How long does it typically take for WIS to respond and take action on a support ticket? I submitted one on 3/22 that is still in limbo.  Anyone have any experience with this?
4/3/2014 2:19 PM
bronxcheer
Posts: 17259 (0)
Hall of Famer
298
Hall of Famer

don't hold yer breath, mate

4/3/2014 8:10 PM
profcake
Posts: 2046 (0)
Hall of Famer
160
Pro
I have had fairly good success recently.  I have asked for a team to be transferred twice in the last month and they have done it within 3 days.
4/4/2014 2:27 AM
bronxcheer
Posts: 17259 (0)
Hall of Famer
298
Hall of Famer
that should be done within 3-5 hours
4/4/2014 5:59 AM
bheid408
Posts: 12247 (6)
Hall of Famer
591 11
Prospect
I have a ticket submitted on FEBRUARY 9th that hasn't been responded to yet. Evidently I don't matter to them.
4/4/2014 8:31 AM
tribe_fan_09
Posts: 1732 (0)
Hall of Famer
304 2
Prospect
Same here bheld
4/4/2014 12:03 PM
crazystengel
Posts: 11939 (1)
Hall of Famer
683
Hall of Famer
I've submitted loads of tickets over the years and have usually been very satisfied with the responses.  Remember to be polite (I'm not saying anyone wasn't!), and if you don't get a response within 3-4 days bump the ticket so they know you're still waiting.  
4/4/2014 12:12 PM
cwillis802
Posts: 1591 (0)
Hall of Famer
475
Prospect
Thanks for the feedback.  One of the tickets I had submitted is now taken care of and I'm waiting on the other one. 
4/6/2014 7:51 PM
Support Ticket Response Time Topic
△Top△Bottom

Search Criteria

Terms of Use Customer Support Privacy Statement

© 1999-2024 WhatIfSports.com, Inc. All rights reserved. WhatIfSports is a trademark of WhatIfSports.com, Inc. SimLeague, SimMatchup and iSimNow are trademarks or registered trademarks of Electronic Arts, Inc. Used under license. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.