Posted by MikeT23 on 3/8/2011 6:13:00 PM (view original):
There's more than one person in support. Or at least there was. In my experience, the first response is almost useless. Like it's been farmed out to India or Peggy. If you're persistent, it's bumped up the ladder and future responses are actually worth reading. However, in all fairness, I imagine 95% of the tickets are like this:
why is the gyy bad he gor all the guood statstic butt cabt paly what is rong
After reading about 2 of those, I'd give useless replies.
You forgot the bad link to the player.
Actually, after reading the above, I've decided that's a real ticket, and Mike is therefore probably Customer Support. We've never seen him and CS in the same place, right?
Either that, or he's hacked into the support database for the purpose of sending amusingly nasty bogus responses to tickets like that.