Once upon a time, a long, long time ago, in a galaxy far, far away (aka Cincinnati), WIS had the gold standard of customer service. We all know that CS turned rotten some time ago. But never, until now, have I had tickets simply ignored. Soooo ... I'm wondering, is it my "breath," or have others had the same problem.
Ticket sent on Jan. 4 ... no response ....
I posted an update to this ticket on Jan. 23 ... no response ...
Opened new ticket on Jan. 31, asking whether the original ticket "fell through the cracks" ... no response.
Weird and unusual .. or is this happening to others?