Posted by MikeT23 on 12/6/2016 9:16:00 AM (view original):
Now, really, if you would, stop interrupting so lakevin can tell us why he "deserves" a better response from WifS. That's what interests me.
Because I have been paying for this game for almost a decade. Really not much more to it than that.
In my business -- in any business -- if a customer is unsatisfied, I owe them a full and complete explanation. And if that doesn't satisfy them, they have a right to escalate to the decisionmaker (unless I provided the first answer, of course). At some point the message is one of three things (or a combination of them):
(i) our mistake, sorry, this is how we are fixing it;
(ii) we have explained this in full, and are not going to explain more; or
(iii) I hope you will enjoy the new business providing you the service you are no longer getting from us.
They clearly haven't said (ii), or at least not effectively explained it.
Some people say they have said (i), but I haven't seen it, and certainly not in full.
So, I'm interpreting the silence as (iii). I, as a customer and a stakeholder, choose to believe that they are merely bad at customer service and have asked them for a further explanation. Repeatedly. With all respect to the Fox masters at WiS, all I (and those others who are trying to help the game) have gotten is obnoxious defense from people on the board who make the PizzaGate people look well informed (and I mean you Mike, and Spudhole). I would like to hear from someone with WiS with something that passes for customer service at any legitimate business.
12/7/2016 2:15 PM (edited)