Observations. When a vendor has turmoil among its customers, it is unwise to skimp on customer service. Losing players who don't like change is unfortunate but unavoidable. Losing players because you have been deficient in taking care of the mechanics of the game is shortsighted and derelict. I like the new game globally. With all software developments, I would expect tweaks down the road based on careful evaluation, if needed. If they are fumbling the basics, how do you expect them to maximize the program over time?
Don't be snide, be constructive. Dissuade me of the validity of my concerns. I want to be wrong.