It seems they are going to lose more than just the ONE customer who broke the rules. By continuing with their current "verdict" several coaches have said they were leaving the game. I have played other online sim games and I love that WIS lets you have multiple accounts as most of the other games instantly delete one of your accounts, no questions asked. It is unfortunate when someone goes and breaks those rules and it is even more disappointing when the governing body won't even uphold their own rules. It is pretty sad what WIS has become. Between my waining interest in the game and this (just the lack of communication and support from WIS) I am actually contemplating taking a break as well.