I imagine they're asking for the link to the teams. Open each team and there's a link for them.
I'd probably tell them which world they're from and which division they're to be put in.
And, while I'm sure you won't like this, you're asking them to do something that was NOT part of the game design and they're not obligated to do. So, if they ask you to jump up on a stand and bark like a seal, you probably should just do it. The easier it is for them, the sooner it will be done.