Posted by hughesjr on 10/3/2010 9:44:00 AM (view original):

Posted by addyyy on 10/3/2010 9:04:00 AM (view original):
You sound like this is difficult it really isnt...
A local college student who is pursuing a degree in the programming world will be able to troubleshoot and correct the problem.
The only conclusion (without being told what the real problem is)  is that they have a skeleton crew for this and it is also very low on the list of priorities.

You make hiring someone seem a lot easier than it is in the real world.

You have to consider overhead costs involved.  You have HR costs, potential Heath Care costs (depending on company policy), possible tuition assistance costs, works compensation costs, unemployment insurance costs, etc.

Companies have policies in place for their employees, so adding a worker at $10.00/hour, you can double that cost for overhead, etc.  So, the cost to the company to add one full time worker could easily exceed $40,000.00 per year for a guy you would pay only $10.00 ... now, most programmers would cost more than that.  Lets assume they could find a good one for $20.00/hour.  That could easily cost the company 40K in salary, 40K in overhead, taxes, etc.

If you assume a paid team in a one a day world is $12.95 (with no free season or coupons) and it takes 45 days, that gives you 8.11 times to pay per year .. or $105 per paid team.  That would mean it would take 762 paid teams to pay for one $20.00/hour employee.  This does not take into account any hardware or building or electrical costs for housing servers, etc.  It also does not take into account the coupons of $1.25 to $1.50 for non-playoff teams ... so the $12.95 drops to $11.70 and that means $94.90 per paid team, which is 843 paid teams for that programmer at $20.00/hour.

dude, take your business model 101 lessons over to the greedy capitalists forum. you're harshing my consumer complaint space. 

Posted by oldresorter on 10/3/2010 9:48:00 AM (view original):
on the engine stalls, seble must be a one man operation more or less, same as tarek, I feel more sorry for him on this issue than anything, I am pretty sure if he had the resources, he would have help at night and / or have fixed this issue - no one deserves a 24/7 headache without a break.

I don't play any of the other sim games, but wouldn't you think the entire family of wis games would have one guy on duty at night to make sure everything simmed, and be given some rudimentary troubleshooting training?

anyhow, take it easy, I would guess seble will pop onto the site soon & get things going?

He just popped in.     

Posted by bscoresby on 10/3/2010 9:50:00 AM (view original):

Posted by oldresorter on 10/3/2010 9:48:00 AM (view original):
on the engine stalls, seble must be a one man operation more or less, same as tarek, I feel more sorry for him on this issue than anything, I am pretty sure if he had the resources, he would have help at night and / or have fixed this issue - no one deserves a 24/7 headache without a break.

I don't play any of the other sim games, but wouldn't you think the entire family of wis games would have one guy on duty at night to make sure everything simmed, and be given some rudimentary troubleshooting training?

anyhow, take it easy, I would guess seble will pop onto the site soon & get things going?

He just popped in.     

yea - we showed up at the same time, maybe we are the same guy - LOL

RLs 1   Are you kidding me ....  The analysis you gave is extremely basic as you have left out many items that i dont wish to get in to.  I have owned and operated a business for over 15 years and the cost of bad pr and word of mouth is way more harmful then your basic calculations

Posted by hughesjr on 10/3/2010 9:44:00 AM (view original):

Posted by addyyy on 10/3/2010 9:04:00 AM (view original):
You sound like this is difficult it really isnt...
A local college student who is pursuing a degree in the programming world will be able to troubleshoot and correct the problem.
The only conclusion (without being told what the real problem is)  is that they have a skeleton crew for this and it is also very low on the list of priorities.

You make hiring someone seem a lot easier than it is in the real world.

You have to consider overhead costs involved.  You have HR costs, potential Heath Care costs (depending on company policy), possible tuition assistance costs, works compensation costs, unemployment insurance costs, etc.

Companies have policies in place for their employees, so adding a worker at $10.00/hour, you can double that cost for overhead, etc.  So, the cost to the company to add one full time worker could easily exceed $40,000.00 per year for a guy you would pay only $10.00 ... now, most programmers would cost more than that.  Lets assume they could find a good one for $20.00/hour.  That could easily cost the company 40K in salary, 40K in overhead, taxes, etc.

If you assume a paid team in a one a day world is $12.95 (with no free season or coupons) and it takes 45 days, that gives you 8.11 times to pay per year .. or $105 per paid team.  That would mean it would take 762 paid teams to pay for one $20.00/hour employee.  This does not take into account any hardware or building or electrical costs for housing servers, etc.  It also does not take into account the coupons of $1.25 to $1.50 for non-playoff teams ... so the $12.95 drops to $11.70 and that means $94.90 per paid team, which is 843 paid teams for that programmer at $20.00/hour.

Intern....college credit...problem solved

Posted by addyyy on 10/3/2010 9:53:00 AM (view original):
RLs 1   Are you kidding me ....  The analysis you gave is extremely basic as you have left out many items that i dont wish to get in to.  I have owned and operated a business for over 15 years and the cost of bad pr and word of mouth is way more harmful then your basic calculations

Actually, it is me that you want to be ******** at :D

Posted by seble on 10/3/2010 9:44:00 AM (view original):
Looking into the issue.

How about instead of constantly "looking into the issue", someone take the time to actually "fix" the issue?

I like emy's idea.  This has been going on for several months.  Obviously solving the underlying problem is of no interest to  CS.

I will say this about the "issue."  I do web design and we have several features/functionality pieces that go on our designs.  With us buying server space from another company, they will do updates to the servers and then that can throw our functionality a bit off.  We locate the issue and then fix it right away.  This has only happened three times in the last two years and only to a few pieces.  It involves going through the code and it really sucks, but we only have 4 employees and a client base of over 1600 nationally.  So, I don't really care for the rationale of "lack of manpower."  Either they don't know what they are looking for or it is a thing that will never be fixed until they comb through each line of code, which takes a while.

Honest to god...why isn't someone monitoring this thing 24-7?  Perhaps the best thing I still have to say is I told ya so, and that's pretty sad if you ask me.  This is easily the best CBB game out there, but seble and his crew give us nothing but more reasons to think otherwise...I mean really, can we hire some people that have a clue about programming and game simulation?

Perhaps Cesar Romero said it best as the Joker...this guy couldn't find a haystack in a needle factory.

Apologize again for the delays.  I'll explain again as best I can: There are two kinds of bugs/issues.  The kind that you can consistently reproduce in a development environment are usually fairly easy to diagnose and fix.  The other kind are the ones that seemingly happen randomly and are not reproduceable in a development environment.  These are by far the more difficult.  This issue falls into the second category.  In fact this is probably the toughest bug I've ever had to track down in my programming life. 

Often to fix these kinds of issues you have to come up with a fix based on educated guessing as to what the problem might be.  I have tried several of these types of fixes, obviously with no luck.

I'm not saying any of this as an excuse, just trying to get across the fact that I am not by any means ignoring this problem.  I guarantee that there's no one that wants it fixed more than me.  I will continue to work on it until it's fixed.

Posted by dacj501 on 10/3/2010 10:30:00 AM (view original):
at least we maybe won't have to wait til Monday morning...

Could be a bad thing for some of us.  I leave the house in a few minutes and I'm in the middle of the tournament.  I won't be able to make gameplan adjustments for the next round of the tourney if I win my game (if the sim doesn't finish here QUICKLY). :(

Posted by colonels19 on 10/3/2010 10:33:00 AM (view original):
Ok, so empty apologies do what for us again?  I think a free season for everyone in HD would be more than fair...you apologizing and promising just gets tiresome after a while...I mean, if you can't do something for the sim, at least give us some incentive to stick around and bear with it/you.

+1

Seble, our complaint isn't that the game is glitching to a halt as much as that it isn't caught until the next morning when it does glitch.  Why is there no overnight support?