Agreed, js. It doesn't wipe out the recent neglect, but hopefully that's in the past.
The open, honest communication is huge -- refreshing and hopefully a sign of better things to come. I have been preaching to seble for a long time that just keeping the lines of communication open and letting us know what's going on would be a huge first step. Things aren't going to be perfect, but communicating with their customers does make them better.
Fingers crossed that they attack the right issues ... and attack them properly.