So have you reached the next season?

Quit harassing CS with asinine "I can't figure this out for myself" requests and maybe CS will evolve into something you do like.

How 'bout waiting until there is a problem before harassing them?

I've never know the Type D thing NOT to work as prescribed.

Posted by MikeT23 on 5/26/2011 12:09:00 PM (view original):
Dumbasses often don't know they're dumbasses.  Like tec.

That's one of the criteria for being one, unless of course you admit it.  Then you are one too.  Kinda like denial...

Having worked in the customer service field in the past, let me see if I can break down this exchange.

A.) Customer doesn't experience the desired result of a product or service, most likely due to customer error.

B.) Since, in the entire history of commerce, no customer has ever been able to admit making a mistake, customer blames the service provider, even though the product or service works fine for every other customer.

C.) Customer then contacts the provider, complaining to, harassing, talking down to and generally belittling the customer service rep for something that was likely the customer's fault to begin with. (Insisting that they confirm to you that the process is as stated, because you want it documented so you can throw it back in their company's face the next time you don't get your way is a bit demeaning. You sound like a teacher looking over CS' shoulder as you force them to write "I will not shoot spitballs in class." 100 times on the chalkboard.)

D.) CS does their job by referring you to the readily available online documents so you can find the answer on your own in the future, which will reduce nitpicky future requests, thereby speeding up the entire CS process, which is beneficial to everybody.  The other reason CS does this is because their own documents are the final word, and if they just give you a "yes, you're doing it correctly", you can throw it back in their faces if the steps you reported taking are less than accurate.

E.) Not satisfied with CS' refusal to bend over backward to accommodate your every little whim, you then take to the forums to bash the job CS is doing, confident that every other customer will race to your defense and support you, because after all, you're the customer, how can you be wrong about anything?

Looks to me like the same exchange that takes place 1,000 times per day, every day, in every customer service department in the world.  In other words, WIS is doing their job exactly as they should as far as Customer Service goes.  And as a customer, you're being a pain in the butt.  So both sides are playing their roles to perfection, what's the problem?

Remember, the phrase "the customer is always right" was only coined because it sounds better than "this guy's a jackass, but do what he asks because we need his money".

Hula hoops and yo-yos were a big seller then, no?

Actually, they were.

Posted by tecwrg on 5/27/2011 10:47:00 PM (view original):

I worked in a toy store at the local mall when I was in college.  The main lesson I learned at that time was that many customers are a$$holes.  Particularly the ones who tried to insist that " the customer is always right".  Generally, the ones who have that attitude are the biggest a$$holes of all.

I have been in the Hospitality Industry for 6 years. I will second this. Those people are usually the ones that get rewarded the least come service time. 

So how long do you think it will be before slurrie complains about CS again?

Lets not forget that CS does in fact suck, even though I honestly had no idea what slurrie was talking about

CS has to deal with all sorts of dumbassery.   If I were CS, many of my responses would be "You are a moron.   Stop spending money playing internet games and look into some Adult Education classes.   Good luck."

That said, the first layer of CS does seem to have been outsourced to Peggy.