Some things about the sim engine are better than they used to be. The shift to advanced stats helped me a lot in finding the site more palatable and realistic. Gone were the days of building a title team with the likes of Gerald Govan, Mel Hutchins and Ron Boone.
Seems like customer service has always been patchy at best, which I'm guessing is in part a function of running a shoestring operation with a small enough margin that you're not paying for actual professional customer service...just talking (for better and for worse) with a member of the programming staff who may or may not have time for you and may or may not have good communication skills.
But the site staff disappeared down a sink hole years ago. I think they could still generate a meaningful amount of a goodwill with a handful of discretionary tweaks...things that be very little work for them but of symbolic value to loyal users, like amping up Bill Russell's D rating and allowing some variation in league size.
It's to be expected that owners come and go from the site and from various theme leagues. Most of the guys who were the reigning big dogs when I arrived years ago are long gone - guys like uvasooner, qistat, tianyi, thehalls. But I'll admit there is a difference between those who leave because they get bored or decide to finish growing up, and those who quit in exasperation over fundamental complaints that go unanswered.