As a long-time user, I'm sure you got the survey they sent out a few weeks ago. That would have been a perfect opportunity to make suggestions.
Anyway, here's my point: WifS hasn't done anthing in a long time for HBD(or their other games I assume). They do and we complain. Johnny Newuser sees it and immediately thinks "Yeah, sounds like this is just fluff. The old users seem to think they'll just revert back to ignoring the games again. Seems like they've seen this before."
IOW, I think all of us would like to see new users come in and invigorate some of the games. But we step on our dicks in the forums constantly by complaining about damn near everything. If I were new and joined a site, I'd be turned off if the vast majority of the current users were griping. ESPECIALLY if they were griping about updates.