Many people can figure the system out. That doesn't mean we should ignore trends if people don't. Auto-renewing teams without the ability to auto-debit just contributes to the problem. Do you have a highway toll tag account? My guess is that there is an option that it auto-debits when your money gets below a threshold. There are always ways to improve.

Posted by sol_phenom3 on 7/2/2020 2:08:00 PM (view original):

Posted by Basketts on 7/2/2020 1:49:00 PM (view original):
Maybe instead covering up an inefficient system with those 6 warnings, they could simply make renewing automatic with a monthly subscription. Imagine how many subs Spotify would lose if they required everyone to manually renew every month. WIS uses an archaic system that hasn't changed since pre-2010.

Yep. I work in FinTech and Digital Transformation and have multiple certifications from MIT in e-commerce, UX design, and behavioral psych.

The issue is 100% with the design of this game. Personal responsibility is a red herring in this situation.

Also, personal responsibility in the context of business is complicated and comes down to consumer expectations. At a restaurant, is the consumer expected to a bring a fork or their own napkins? If they don't, are they irresponsible?

Users of restaurants expect forks and napkins and if they're not there they have a right to leave and take their business elsewhere.

Same goes for web-based games. There is an expectation - a standard really - set by the bigger games out there that it should be 1-2 clicks to pay for / renew a subscription to a game/service and that it should be easier to pay than anything else. Paying should be frictionless. There should be no scenario where a customer cannot figure out how to sign up for, renew, or extend their subscription. If such a scenario exists, it is on the service provider to address it - not on the customers to assume "personal responsibility" and start bringing forks to this one restaurant that doesn't have them.

Though I agree with you and other previous points that though it’s not really a flaw but an enhancement that should be made. However, it’s everyone choice to play on this website and know full well how it’s designed with regards to the renew process, and I fully stand by this that they know how it works, because every scenario we hear about it’s how I built this program for 5+ seasons and don’t want to lose my progress, so you’ve gone through this process multiple times, and to say ah shoot I forgot, gets old.

If vets who are familiar with the process miss renewals, how many new coaches do? Do you think that coach would care to post on the forum, or did they just leave? Not trying to be hard on anyone here, but player retention frequently comes up and there are ways to start addressing that.

We also buy new cars, get new TVs, upgrade phones. We seek improvement in other areas of technology and entertainment, so why not here?

Would automatic monthly payments be easier? Yes. Would auto-debiting cards below certain seasonal thresholds make it easier to renew? Yes. These are two ways of improving an inefficient system. If your answer is no to these, then please let me know what I'm missing here. Let me know why you like this billing system.

Gyms have this down to an art form. Mandatory auto pay at a miniscule rate and hope you don't ever come back. And that you'll never cancel your autopay because its too small to notice leaking from your bank account every month. WIS = 24 Hour Fitness.

Posted by Basketts on 7/2/2020 6:06:00 PM (view original):
We also buy new cars, get new TVs, upgrade phones. We seek improvement in other areas of technology and entertainment, so why not here?

Would automatic monthly payments be easier? Yes. Would auto-debiting cards below certain seasonal thresholds make it easier to renew? Yes. These are two ways of improving an inefficient system. If your answer is no to these, then please let me know what I'm missing here. Let me know why you like this billing system.

I was trying to type up a response but this nails the point I wanted to make perfectly.

This isn't some treatise on personal responsibility, all it's about is making this game easier to continue playing. That's it. If it can be improved upon -- why wouldn't we welcome that?

Posted by JLKennedy44 on 7/2/2020 7:18:00 PM (view original):
Gyms have this down to an art form. Mandatory auto pay at a miniscule rate and hope you don't ever come back. And that you'll never cancel your autopay because its too small to notice leaking from your bank account every month. WIS = 24 Hour Fitness.

No one said it has to be mandatory. But let's be real, I spend way more time on WIS than I do at my gym.

Posted by JLKennedy44 on 7/2/2020 7:18:00 PM (view original):
Gyms have this down to an art form. Mandatory auto pay at a miniscule rate and hope you don't ever come back. And that you'll never cancel your autopay because its too small to notice leaking from your bank account every month. WIS = 24 Hour Fitness.

Interesting you mention 24 hour fitness. I believe they are going bankrupt. They have closed several locations where I live. Maybe WIS is headed there?

Posted by Basketts on 7/2/2020 6:06:00 PM (view original):
We also buy new cars, get new TVs, upgrade phones. We seek improvement in other areas of technology and entertainment, so why not here?

Would automatic monthly payments be easier? Yes. Would auto-debiting cards below certain seasonal thresholds make it easier to renew? Yes. These are two ways of improving an inefficient system. If your answer is no to these, then please let me know what I'm missing here. Let me know why you like this billing system.

I don't have any problem if these changes were added. That's not my point. My point is that it's already plenty easy enough. And if your answer to "it's easy enough" is no, then please let me know what I'm missing here. Hardly anyone forgets!!!!!! This is NOT a big issue. The percentage is so small, it's likely dead last on the list of fixes. So many more things need addressed than this.

When you have 0 credits in your HD bank, there is a neon red sign that says 0. And its not red until you are down to 0. So forgetting to renew is not a "1 day" oops I made a mistake. You have roughly 45 days to see this in a 1x world. I guess it's roughly 30 days in 2x world. If you can not see a bright red "time to renew" sign on your home page, over the course of a month and a half, and because of this you still want EXTRA help...... you're just being difficult in my opinion.

To be clear once again, this is a 30/45 day warning that damn near flashes on your screen that we're talking about. I could see these same people that want more options related to this, also saying things down the road like "if an opponent shoots no 3s the system should just default my defense to -5 because it's obvious I wanted to play that. Just like it's obvious I wanted to renew and just forgot".

It's all just so petty. Playing -5 is a choice. Renewing is a choice. If seble added the options you guys are wanting, someone would create a thread about how HD took out $12.95 from their account and they bounced a mortgage check and they now have to foreclose on their house and live on the streets. People complain just to complain. No matter what it is.

Where's good ol georgerollin when I need him!

"And if your answer to "it's easy enough" is no, then please let me know what I'm missing here." - his answer is obviously no, and he just did. he wants payments to be easier - a demand from young people everywhere, and one i can get behind.

i'd personally like to see a grace period for longer term accounts, much like i get from just about every other service where an abrupt disconnect causes meaningful pain (and many that don't - i've never had a problem with HD renewals, fyi). i get the personal responsibility argument, but i'd like to counter with - the new school doesn't care about your opinions of what can't be done. easy payments for everyone!

happy 4th!

45 days isn't a long enough grace period? Or 30? That's essentially what we have