Ticket I submitted and the reply from WIS
7/26/2015 12:18 PM bheid408
I loved the Progressives and was commish for quite a few but just couldn't tolerate the constant turnover and having to find new owners. Offered many free teams to keep the leagues full but felt like I was constantly funding 2 or 3 teams every season just to keep the leagues going. Keep in mind, this provided revenue for WhatifSports, not me.
In support of Ticket#130832
Here lies the problem, the way I see it:
1 Progressive League of 24 Teams produces $238.80 of revenue. That is using a cost of $9.95 for each team which is what the price would be if everyone purchased their teams as part of a six-pack. If some owners are buying teams at the full price of $12.95 the revenue would be more. If you minus the free team ($9.95) they give the Commish for Founding the League still leaves $228.85 of revenue.
Evidently Administration would rather see leagues fold and get NO revenue (ZERO) than give up $2.95 to help keep a league going that will produce $228.85.
You will lose more than $2.95 if you base your business decisions on greed instead of keeping your customers happy.
7/26/2015 10:16 PM Customer Support
Hi Robert,
We recently reviewed and refined our policies in order to make them more consistent. Our policy is that we do not transfer Sim League teams or Dynasty seasons - they must be converted into a site credit at the rate you paid for them and then that credit can be transferred to another user. Our previous policy did allow Sim League transfers but only when the team was paid for in full. However, there were some cases where it was not followed when it should have been.
We provide a few different ways for discounts on teams and seasons and they have always been meant to only be used for that user. Credits earned are not transferable and discounts from multi-packs are not eligible to be spread around.
We do appreciate our league founders and we provide them with a Theme League Founder's credit. This credit is there to help them out but it is eligible to be transferred to another user (via CS ticket). This has to be done before it's used however. Also, gift certificates can be purchased and sent to users using a payment or reward points. This is the preferred way of sending something to a user.
As always we welcome feedback from our users.