Posted by seble on 9/10/2013 9:26:00 PM (view original):
I've found the issue - there was some bad data related to a non-conference matchup that was causing things to crash.  I've corrected that issue.

I've refunded all Iba recruiting money spent since 6pm this evening and wiped out those recruiting actions.  I've also pushed the start of recruiting back by one day, so you'll be able to start over tomorrow at 6.  You should see the normal flow tomorrow afternoon, with AI teams recruiting prior to the start. 

I apologize for the inconvenience here.  If you notice any further issues please submit a support ticket.  Thanks.

Thanks seble.  That seems to be the most fair and logical way to handle it.  We appreciate you getting it fixed.

well done and thanks seble

If you criticize you should also recognize when something is attended to well. Thanks, seble, for the quick action and appropriate decision on the Wed 6pm start.

Good resolution. Thanks seble!

Posted by rsvphr on 9/10/2013 10:10:00 PM (view original):
If you criticize you should also recognize when something is attended to well. Thanks, seble, for the quick action and appropriate decision on the Wed 6pm start.

Quick is a relative term, but I appreciate the effort and the resolution. Thanks Seble.

Why refund recruiting actions, though?  Now I have to find and send phone calls to like 20 guys all over again.

Posted by jack_duck on 9/10/2013 10:28:00 PM (view original):
Why refund recruiting actions, though?  Now I have to find and send phone calls to like 20 guys all over again.

Probably because

A) the Sim didn't get it's turn.
B) many human coaches may have held off in view of the problems
C) the money I spent wasn't actually spent. The effort was frozen in limbo.

Great work, thanks Seble

Thanks seble

Seems to be the best resolution, thanks Seble.

This is not the first time such a thing has happened and it won't be the last. Every other time it has happened that I can recall has been handled this exact way. I think it is the best way to be fair to the whole community even if it is an inconvenience for some, or even most. I think this also happened once over or near Thanksgiving or Christmas and that was a real big mess up, but was corrected in the same manner. CS does sometimes go out of their way to be......obtuse or difficult, but in fairness to them, they generally do not screw around when something like this happens. It always gets fixed and it is always as soon as it gets noticed.

Thank you seble, I agree with all those who said this was handled quickly (within a day is pretty quick to me) and in a very fair and appropriate fashion. Excellent job on this.

The sims have made their picks and we have emails. Hurrah!!

Classic.

People bashing the hell out of customer service was entertaining.