I asked for my points to be put back in the rewards center.....and was told to wait another week

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Pretty sad... someone, somewhere, tried to save a buck... without giving one thought to the customer. Becoming to common these days.

Shocking news that this site is being run like garbage after the heart and soul was so callously shat upon a while back.

skonley, did you ever get yours? my order from 2/12 is still processing.

Like Support gives a rat's *** about anything anymore.

Quote: Originally posted by jfranco77 on 3/22/2009skonley, did you ever get yours? my order from 2/12 is still processing.

Nope, I requested my points to be put back into the reward center....I was told to give it another week (which will be tomorrow) and it should be good to go. I also requested some free credits for the hassle. I was denied that request. I highly doubt this will be resolved by tomorrow.

Let's see if I have this right...

You put in for your Amazon GC...

The site keeps giving you lame excuses and what look to be total brush-offs...

You keep asking for updates, they keep giving you the same crap...

This goes on for a couple months...

You ask for some sort of compensation for being royally ignored/screwed/treated like an unwashed hooker with AIDS, they tell you no....

You doubt their credibility.




Did I miss anything?

Agreed. At the very least, some sort of site credit to make up for the inconvenience and aggravation. Nope...bend over and take it is the new attitude around here since TK was axed.

I don't think Steve is making this up...and the way he has been treated is inexcusable.

...i have to give him credit...he's handling it a LOT better than i would be...

Nope,I'm not making it up...or embellishing anything at all. See for yourself:

1/21/2009 1:32 PM skonley
I know things have been screwy the past few days, and I've been waiting patiently for a week now for my Amazon Gift Certificates from the reward center and just want to make sure you didn't forget about me.


1/14/2009 10:28:00 PM View Details 17,000 Processing
1/26/2009 6:09 PM Customer Support
Hi,

Thanks for the message. We are in the process of adjusting our financial workings with Fox Sports. As soon as we get this worked out, your GC will be processed and shipped. Thanks!
2/18/2009 3:52 PM skonley
Well guys its been over a month now....any new info?
2/19/2009 10:22 AM Customer Support
Hi,

We share your frustration in this process. Amazon is telling us it should be any day now. AS SOON AS they have our corporate account set up, we'll process all of the pending orders. We appreciate your patience!
3/13/2009 11:40 PM skonley
Well it doesn't appear that this issue is getting resolved anytime soon, so please put my points back in the reward center. Some credits for the hassle would be nice too.
3/16/2009 10:08 AM Customer Support
skonely,

The change in process to get our Amazon Gift Cards paid out has been an unexpected pain. There have been delays on both sides that, to me, are very frustrating. If we can ask you to hang on one more week, we expect these to be distributed. From then on, we believe there should not be any future holds ups regarding the Amazon cards.

Thanks

I'm going give it a few more days, then I'm going ask for Dick's GC's instead. Softball season has started (go ahead and laugh, but I have no boys) and I can spend $100 in about 3 seconds at Dicks.

Quote: Originally Posted By JohnGPF on 3/23/2009...i have to give him credit...he's handling it a LOT better than i would be..

Amen to that...same here.