wednesday morning and the overnight games didnt Topic

pinkeye
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nba elite 11, actually
10/3/2010 1:29 PM
Weena
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In addition to my WIS addiction, I love to play PC games. I frequently download games via the internet. I recently purchased a game and when I went to download it I got a 404 Error page not found. After making several attempts to get the download, I sent in a support ticket to the download site as directed. This is a huge site that downloads games for multiple companies such as National Geographic, MSN. and other huge game providers. I immediately got an automated response that said that due to circumstances beyond their control a reply to my request would take longer than their normal 24-48 hour response time. I waited 5-6 days and sent in a follow-up ticket. Nothing. A week later, after continuing to check for the availability of the download, I sent a 2nd follow-up and again got no reply. At that point I decided to send a ticket to the company I purchased the game from who had contracted with this download site. Another day or two later, I finally got a reply from the download site with instructions on how to download my game. Two days after that, I got a reply from the primary provider company that said they couldn't promise anything but they would check into the problems with the download site.

The point of my saga is not to justify the situation with WIS but to simply point out that at least seble has the courtesy to reply and tell us he is working on the problem. I feel much better knowing there is an effort being made than to wait blindly for some corporate conglomerate to work my ticket through the stacks. The problem here is Fox's lack of support in giving WIS the adequate manpower. When TK owned the company, I used to get CS replys at 2-3 am. There used to be 24/7 support. Fox for whatever reason has cut back on that and I prefer to blame them and not WIS directly.

10/3/2010 1:46 PM
hitman1979
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To be clear, for me, today's delay was a minor inconvenience.  The problem with minor inconveniences is that they tend to nudge people away from your product (not saying I'm about to quit or anything).  When you constantly have them, you're going to have a problem.   If you want to nudge people back toward your product, why not compensate them for the minor inconveniences? 

To say nothing about the major inconveniences, like with what's happened to mid-major D1 recruiting.
10/3/2010 1:51 PM
metsmax
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no need for 24/7 monitoring - the key of late seems to be hiccups in the 2.00-3.00 am ET range - get one of the guys in Foxsports japan - you know one of the guys on the Sumo wrestling desk - to buy a team and check it after lunch in Tokyo  - problem solved
10/3/2010 3:32 PM
colonels19
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Posted by tkimble on 10/3/2010 1:09:00 PM (view original):
"this guy couldn't find a haystack in a needle factory"

"Well then they should like/get used to not having a job then, because if a d-list hack can't find his own programming mistakes and just persistently covers them up with empty apologies and promises"

Those personal attacks colonels.  It's completely over the line.

And he's probably referencing the Bourne game that EA cancelled.  They also cancelled NCAA Basketball 11.
fwiw, I didn't reference anyone in particular in regards to those comments.
10/3/2010 5:56 PM
vandydave
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we aren't asking for 24/7, we are asking for timeliness, games sim at a certain time, someone from wis should check at that time or at least have a system in place (a trusted user who contacts them or something).

in 2 a day worlds these delays are simply unacceptable, to lose up to half if not more of a 12 hour cycle to wis errors can seriously jeopardize gameplanning opportunities. not all users have constant internet access.

worst of all, wis doesnt know why this is happening, which is disheartening when the current admin is the one who re-wrote the entire HD code.

if im wis i do something to placate users due to this repeated issue which cant seem to get resolved, minor $ discount/refund at the minimum. now im not irate or demanding this, but as hitman says above, annoy users enough and they'll etither get angry and go away or quit counting on wis and fade away...
10/3/2010 5:59 PM
vandydave
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Posted by pinkeye on 10/3/2010 1:29:00 PM (view original):
nba elite 11, actually
this game is being discontinued? link?
10/3/2010 5:59 PM
zootmoney
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He could give his phone number to a trusted sitemember who checks his teams every night. When the games don't run, he gets a call, and has to fix it. Not only does that get the games run earlier, but it gives him the incentive to fix the problem. I used to run a tech support desk. We had reports, which were supposed to run a few minutes after 11PM Pacific. When they did not run, I got a phone call. Then, I called the developers (after 2AM on the East Coast). They cried about the it being the middle of the night, so I told them "I don't give a S#!+. I'm up, so you"re up, fix your reports." It only took a couple of those phonecalls for them to develop alternate solutions. We had to supply the reports to our client by 4AM, so we could not wait for them to go in at their normal time.
10/3/2010 6:29 PM (edited)
pinkeye
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Posted by vandydave on 10/3/2010 5:59:00 PM (view original):
Posted by pinkeye on 10/3/2010 1:29:00 PM (view original):
nba elite 11, actually
this game is being discontinued? link?
www.easports.com/blogs/itsinthegame/post/slug/nba-elite-delayed-nba-jam-ships-on-wii-next-week-xbox-360-and-ps3-coming-before-holidays
10/3/2010 6:23 PM
vandydave
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basically sounds like NBA Live is being replaced by NBA Elite, which has a slight delay.
10/3/2010 6:46 PM
pinkeye
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its target release date is Q1 2011

but yeah it's a reboot of nba live
10/3/2010 7:11 PM
bdixon
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Seble, I want to thank you for the hard work you put into this game. All of the stuff about 24/7 support, etc., is nonsense. Thanks again for all of the work you are doing that, in the end, makes this the BEST college hoops sim game in the world, a few hiccups or not!
10/3/2010 8:22 PM
hughesjr
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Posted by bdixon on 10/3/2010 8:22:00 PM (view original):
Seble, I want to thank you for the hard work you put into this game. All of the stuff about 24/7 support, etc., is nonsense. Thanks again for all of the work you are doing that, in the end, makes this the BEST college hoops sim game in the world, a few hiccups or not!
Careful bdixon ... you are going to get in the "you must be on the WIS payroll" group like a_in_the_b and me
10/3/2010 8:44 PM
a_in_the_b
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Carefully not commenting because, really, don't want to get into the discussion.  Its not one that is going to have a winner.


But hi, Hughes.


10/3/2010 8:56 PM
seble
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Quick heads up: until this issue is resolved I will monitor the 2 AM cycle daily to ensure that things have completed by at least 3:00 or 3:30.  I know it can cause some people problems if things don't run on time, and this has gone on way too long.  We'll also be trying some new things to diagnose the problem, so hopefully it won't be too much longer before we can all stop worrying about it.  Thanks again for your patience.
10/4/2010 9:09 AM
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wednesday morning and the overnight games didnt Topic
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