Quote: Originally posted by hackerhog on 11/09/2009I hate to go against the grain here, but...
Someone else said it here already. Experienced users have tunnel vision and make terrible beta testers. Whereas newbies do the unexpected and make excellent beta testers. Your best QA people don't know everything, but enough to be dangerous. That, right there, is your ideal beta tester.
this is pretty far off the mark. from a generic software development standpoint, sure, new users may try something convoluted that an experienced user may implicitly avoid. and yes, they have their place in the beta testing - primarily to weed out what is not as obvious or straight forward as you intended. but the most valued beta testers, by far, are the power users. who else can tell you if your product has all the functionality it needs? if you covered a complex but necessary scenario? if the most relevant information is displayed in the most practical locations?
in HD terms, for some examples, a new player can't look at the pool of recruits and tell you if the programmers went too far or not far enough. a new user can't tell you if the change to calculate ranking after each game went wrong and changed the ranking formulas, or if they are just in their natural state of ridiculousness. the flaws in the engine seble claims to seek to correct are deeply rooted conceptual flaws, not the "whoops i forgot to check if the user put a special character in the integer box" kind. what seble needs are power users who will call him on conceptual design flaws, not just simple bugs.