Posted by alblack56 on 11/7/2010 5:39:00 AM (view original):
seble is light-years easier to work with than his predecessor, who  considered it a sign of weakness to say, "I'm sorry", or "I made  a mistake."

Example:
 1) I pointed out that my  team was on the 'lock' list but didn't make the NT. His response was that analysts often predict the at-large teams incorrectly and  that he had no control over what the 'Collegiate Insider' reporter writes!! A few days later, he discovered the glitch and corrected it, after I'd endured some rather nasty postings from other coaches on the Forum.  I asked him to post an explanation in the Forum, exonerating me. I even  sent him a humerous, tongue-in-cheek apology to the 'great Transylvania nation' and asked him to copy it into the Forum. I never heard a word.....even in fun, he was incapable to saying "I'm sorry".

  2) I noticed that low prestige teams were pulling down great recruits very easily.  I questioned it 5 different times over a period of weeks, in specific detail, only to be told it was functioning properly. Finally, another coach explained the glitch to me and I started using it.  After another coach questioned it (once),  WIS found the glitch and corrected it.....A) during recruiting; B) without telling anyone EXCEPT that second coach!  By then, I had spent most of my budget on a formula that no longer worked.

  So, every time I read about a customer service issue with seble, I think , "oh, if you only knew......"

Al - they are different, I actually prefered tarek.  I agree with what you said about tarek, but tarek really knew the game and had a vision for it.  If the right 3 coaches told seble that F prestige was worth more than A, and he had it backwards, he woud change it, he just does not have a good feel for the game. 

I know you are largely a d2/d3 guy, but the d1 game is in shambles right now.  Someone convinced seble to screw up recruit ratings (which has made d2/d3 a blast), and the d1 game largely is no longer fun for a pretty large portion of the coaches.  It is even hard to get mad at seble, he doesn't know any better.  Tarek, cantankerous as he was, knew the game stone cold, and had a pretty good idea of how he wanted it to work, and by and large, a pretty accurate one, and 3 or 4 loud voices did not sway him one bit.  A blessing and a curse I guess for both the game runners actually.  I agree, seble is willing to admit he is wrong and is much better at fixing things, but I have less faith in his ability to get the big things right.  When he mentioned a possible major overhaul of recruiting during his last chat, I let out an audible gasp.  Oh well, it is what it is.

Posted by angmar on 11/7/2010 4:25:00 AM (view original):

Posted by hughesjr on 11/5/2010 7:48:00 AM (view original):

Posted by brip87 on 11/4/2010 10:56:00 AM (view original):
Why do they treat everyythign like its ok until you bug the crap out of them it sucks

The guy went in a checked the code the and found the bug.  What he said the first time is also correct ... there should have been no reason for it to be different.

But, instead of complaining, how about thanking them for finding the problem and taking care of it so quickly.

For people who write and debug code, you should be able to understand that it is very easy to look at a section of code and have it look fine, but have some other place pass in a variable under certain conditions that causes issues.

In any event, the fact of the matter is, seble did NOT blow off the issue, he did very quickly find and fix it.

What Brian said is absolutely correct Hughes.  Once you've had to deal with CS about an issue, you'll understand where he's coming from.  CS is notorious for ignoring coaches who bring up problems, constantly and consistently telling them that everything is fine, over and over and over, and then finally having to admit that, "Yes, there was a problem after all".

I can only hope that one day you'll have to go through the same crap that we all have with CS regarding an issue, where you keep getting the run around, being told multiple times that there is no problem, you growing increasingly frsutrated because you know there IS a problem, and then FINALLY being told that you were right all along.  Maybe then, after you've actually experienced what we're talking about, you'll stop blindly defending CS on every issue that arises.

I have submitted dozens of tickets, and I have NEVER been blown off.  I have submitted tickets in both GD and HD and their replies have always been prompt, polite, and relevant.

I have also sometimes had to explain myself more than once to get my point across, as they did not necessarily understand exactly point I tried to convey.  Here is an example:

3/31/2009 8:59 AM	hughesjr
It seems that if "% Playing TIme" is promised during recruiting and you red shirt the player then the system forgets the playing time promise during the recruit's Sophomore year. If a Freshman start is promised to the same recruit who was red shirted, the Freshman Start is remembered in the Sophomore year (as shown on the Roster in the main office). My question is if that is the desired outcome? I don't have a problem with it if that is what you want, but it is a bit inconsistent. If that is the desired outcome, then the "Promised Starts" box on the right hand side of the "Depth Chart" page needs updating so that the promised starts for RS Freshman show up there like they do on the Roster in the Main Office.
3/31/2009 9:01 AM	hughesjr
Substitute "Red Shirt Freshman" for Sophomore ... what I mean is the guy's 2nd season. He shows up as a Fr.* on the roster and would have been a So. if not Red Shirted.
3/31/2009 9:32 AM	Customer Support
The promise is for the player's first season with the team. If you redshirt him, then you have broken your promise and he could complain to you about it. The same goes for the promised start as a freshman -- it is for the player's first season with the team. Please refer to knowledge base article #697 for more information on this subject. Thanks.
4/1/2009 1:32 PM	hughesjr
I understand what you are saying ... however then the game does it wrong. If you look at my Western New Mexico team in Dobie right now, there are two second year players (Red Shirt Freshman, listed as Fr.*, Vincent Martinez and Mark Smith) who still have the Freshman start symbol on the Roster. They were promised Freshman starts and were instead Red Shirted. If I do not start them as Red Shirt freshmen (their 2nd year with my team) then their WE will drop. They do not see the promise as done after they did not start as Freshman ... they want to start now in their Red shirt Freshman year. What I am asking you to change is that there is a difference between who has a "Freshman Start" symbol on the roster page and who is listed as a "Freshman Start" on the Depth chart page. If you are saying that Vincent Martinez and Mark Smith should not be requiring a "Freshman Start" in their second year then the game has a bug. Every time I have red shirted a freshman who was promised a start, they made me meet my promise when they started their second season.
4/1/2009 2:19 PM	Customer Support
"If you are saying that Vincent Martinez and Mark Smith should not be requiring a "Freshman Start" in their second year then the game has a bug." -- I have passed the issue along to the development team.
4/1/2009 2:39 PM	Customer Support
This will be resolved within the hour. Thanks.
4/1/2009 4:17 PM	hughesjr
Well ... on my team, now those guys no longer have "Fr. Starts" showing ... which I actually did not have a problem with. But does this mean that the game will from now on not show "Fr. Starts" on any players who have been Red Shirted .. or is this a one time adjustment to my team and the game will continue to function as it has in the past?
4/1/2009 5:39 PM	Customer Support
The fact that the promises displayed on your team, and everyone else, was an error which has now been fixed moving forward. Thanks.

Posted by oldresorter on 11/7/2010 9:06:00 AM (view original):

Posted by alblack56 on 11/7/2010 5:39:00 AM (view original):
seble is light-years easier to work with than his predecessor, who  considered it a sign of weakness to say, "I'm sorry", or "I made  a mistake."

Example:
 1) I pointed out that my  team was on the 'lock' list but didn't make the NT. His response was that analysts often predict the at-large teams incorrectly and  that he had no control over what the 'Collegiate Insider' reporter writes!! A few days later, he discovered the glitch and corrected it, after I'd endured some rather nasty postings from other coaches on the Forum.  I asked him to post an explanation in the Forum, exonerating me. I even  sent him a humerous, tongue-in-cheek apology to the 'great Transylvania nation' and asked him to copy it into the Forum. I never heard a word.....even in fun, he was incapable to saying "I'm sorry".

  2) I noticed that low prestige teams were pulling down great recruits very easily.  I questioned it 5 different times over a period of weeks, in specific detail, only to be told it was functioning properly. Finally, another coach explained the glitch to me and I started using it.  After another coach questioned it (once),  WIS found the glitch and corrected it.....A) during recruiting; B) without telling anyone EXCEPT that second coach!  By then, I had spent most of my budget on a formula that no longer worked.

  So, every time I read about a customer service issue with seble, I think , "oh, if you only knew......"

Al - they are different, I actually prefered tarek.  I agree with what you said about tarek, but tarek really knew the game and had a vision for it.  If the right 3 coaches told seble that F prestige was worth more than A, and he had it backwards, he woud change it, he just does not have a good feel for the game. 

I know you are largely a d2/d3 guy, but the d1 game is in shambles right now.  Someone convinced seble to screw up recruit ratings (which has made d2/d3 a blast), and the d1 game largely is no longer fun for a pretty large portion of the coaches.  It is even hard to get mad at seble, he doesn't know any better.  Tarek, cantankerous as he was, knew the game stone cold, and had a pretty good idea of how he wanted it to work, and by and large, a pretty accurate one, and 3 or 4 loud voices did not sway him one bit.  A blessing and a curse I guess for both the game runners actually.  I agree, seble is willing to admit he is wrong and is much better at fixing things, but I have less faith in his ability to get the big things right.  When he mentioned a possible major overhaul of recruiting during his last chat, I let out an audible gasp.  Oh well, it is what it is.

Good points OR, but the one reason I think Al and I tend to like Seble better is that he IS willing to make changes if something is wrong.  As you said, 3 or 4 loud voices didn't sway TK a bit.  Well, in my opinion (and the opinion of others)  100 voices couldn't/wouldn't sway Tarek a bit and that's because he was just too damn stubborn to admit that something with his "baby" might be wrong.  We all now how proud he was of his creation, but getting him to admit that something in the engine might not be working right took an act of Congress. 

I agree seble is easier to talk to but the game is a mess.  I am quiting d1 as a result and have cut back my d2 teams from 5 to 2.  D1 is so bad Im bitter.  I think sebel is trying but it is taking to long.  And changing things wihtout notifing people about the change thats not right either.