Quote: Originally posted by thewizard2 on 10/23/2009Do you think it would do any good to write to Fox Sports? Suggestions usually fall upon deaf ears around here.

Quote: Originally Posted By mccabemi on 10/24/2009

I don't cast any blame on seble. I'm sure he's doing what he can... and rewriting the engine is probably the most efficient long term decision.

As for customer service... it's a difficult thing. More than half the people i see making posts about customer service may be certifiably insane. Mostly, people just don't like to be told 'no.' Just be glad comcast or verizon is not in charge.

As someone who has worked extensively in the Customer Service Area for years, there is always a way to make a customer feel valued while explaining to them why they aren't correct, that involves listening and understanding where your customer comes from and IMO that is where WIS fails in the CS department.

People complained before TK . But I always got the sense that the game was evolving based on what the HD community wanted. Granted, I'm not always engaged in the forums. But TK was updating even as he .... and whether or not you ended up liking potential, I always had the feeling these changes were in response to the demand of HD users.

TK was never really for listening to what the community wanted for HD, it was his way or the highway. During his tenure they were never interested in hearing any problems with HD and would never admit that there were any.

Since TK , there hasn't been an update of substance. There hasn't been a developer chat of substance. There hasn't been a developer jumping in on forums saying, "good idea, we're going to put that on our list of things to do." And yeah, I don't think things were perfect... but I do think that TK always wanted to make the game better. In fact, I'd bet practice would still matter if TK was here to make changes... maybe.

Seble is in a very tough position, in terms of understanding of the game he is light years behind TK and it is not due to any lack of effort on his part, it is soley based on the fact that TK built this game from nothing and clearly is the person who knows the most about the inner workings of the HD engine. The new rewrite of HD is suppose to greatly increase his understanding of the engine and make fixes much faster. I completely agree with you on the Dev Chat front. I really wish he would step up and have one for us to ask questions about this new update, especially since it is taking much longer then he stated to start.

That feeling of evolution is quickly eroding. Of course, you can't make updates if you don't understand the program. So maybe that will change after the rewrite. But time is dragging on... and well, I for one like tweeks to the game.

Sure 'tweeks' to the game are great but I could care less about 80% of the pointless tweeks that are done. I want a substantially better engine, more coaching options, ect. These things take time and while it can be annoying having to wait, the substantial changes can't be done overnight.

Just my two cents

Quote: Originally Posted By zhawks on 10/24/2009

As someone who has worked extensively in the Customer Service Area for years, there is always a way to make a customer feel valued while explaining to them why they aren't correct, that involves listening and understanding where your customer comes from