Speak with Red or get yourself a mentor. There are a ton of people on here who are willing to help. Read thru the forums to get some info as well but the insight from a mentor to bounce questions off is the way to go. I started out too chicken s*&^ to ask for help but once i did helped out immensely and made the game much more enjoyable(as if is not addicting enough!).
If you do not get a response from your 1st site mail to a mentor, try again or somebody else. Don't get discouraged if you don't get a response immedialty as you never what is going on in there real life!!!
GL longboarder!