Meanwhile, WIS keeps wasting their "precious" time on things like adjusting the site-mail notification and it's placement instead of spending any time at all on the NBS SIM. It is solely the other owners who keep me hanging-on.

Would you use the same phone or computer you had 6 (or maybe 8, who knows exactly how long it's been any more) years ago?
Would you subscribe to a TV provider offering the same service as then?
Buy a new car or home with only the features offered than?

As Barkley would say, "That's terble."