As I mentioned in my recent
Development Blog post, we're now switching to the SportsHub system for customer support. SportsHub uses a customer support software called Zendesk. This system has some nice features for both customer support agents and customers. It has a modern, mobile-friendly UI, searchable Knowledge Base, and a ticket system that works either through the website or through email.
A big benefit to this change is that I'll be able to tap into the SportsHub customer support team to help me respond to requests. This will lead to faster responses and will free up more of my time to work on development. In this system, you'll also be able to submit a ticket without being logged in, which is nice for when you're having problems getting logged in.
A couple of other notes:
- You can still access your tickets from the old system, but won't be able to re-open them or create new tickets. The link to your ticket history from the old system is https://www.whatifsports.com/knowledgebase/TicketHistory.aspx . You can also access this page from the "Support Tickets" link on My Account box on the locker page.
- If you need to re-open a ticket from the old system, please create a new request in the new system and include the ticket number from the old system.
- Responses to tickets in the new system will go to your email address, so please ensure you can access that. You can also view them from the https://help.whatifsports.com/hc/en-us/requests, which is the page for ticket history in the new system.
- Emailing [email protected] will also create a request in the new system.
- You may have to click the "Sign In" link in the new system for it to recognize your account.
- You can now attach files to a ticket, which is helpful for adding screenshots or other types of files that help resolve your request.
I appreciate your patience in adjusting to another change, and please let us know if you experience any issues.
Thanks!