I was in the same boat as you shobob, sometimes I could get in to my open ticket and sometimes it forced me to leaguesafe. I opened a leaguesafe ticket to complain about it and they told me they were helping seble with tickets.
Works fine but you have to open a new ticket with them to at least point them to your original ticket (at least that's what I did).
Samantha_B took care of all the replacements in Champions quickly.