yea im on the same page as upsetcity. whether it's promised starts or minutes, just **** them off early, then deliver until they send the "thank you!" email, and then do whatever you want from there - they're essentially locked in.
something else i have a limited sample on is that complaints will not come late, particularly if you have fewer than 6 regular season games remaining. i assume this is because there isn't enough time to make up for the broken promises so if you haven't gotten a complaint email by the near-end of the regular season, you're probably free and clear. i haven't tested this robustly, but i've noticed it anecdotally and it checks out in terms of how the system seems to function