Posted by seble on 10/26/2010 11:59:00 AM (view original):
To quickly address this situation:  There are basically two possible causes for what happened.  The first is that another user gained access to the account either by learning the password or by accessing the site on a computer where the account was left logged in.  The second possibility is that there was some error while the game-plan settings were being saved.  We've pretty much ruled out any other possibility.

We've reviewed the code and see nothing that would cause the settings to be saved incorrectly, but we'll continue to investigate.  If anyone sees this happen to them, please notify us immediately and if possible do not change anything until we can look at it.  Obviously if you need to change things back for an upcoming game that's fine.

We have upgraded cthomas22255's credit to match a 1st round win.

Thanks for this.  They want to know as much information as possible, so other posters in this thread that said they've seen this previously try to remember as much as you can about how you were accessing it, whether there were multiple tabs/browsers open with the site, accessing it from a mobile device, etc. 

Posted by coach_billyg on 10/25/2010 1:12:00 PM (view original):

Posted by hughesjr on 10/23/2010 11:19:00 PM (view original):

Posted by antonsirius on 10/23/2010 5:15:00 PM (view original):

Posted by cthomas22255 on 10/23/2010 11:40:00 AM (view original):

Posted by antonsirius on 10/23/2010 11:13:00 AM (view original):
It's happened to me a couple of times over the years. It's not a hack, just a glitch.

There's no "glitch" in the code that randomly changes ONE coach's offense/defense, end-of-game settings and tempo adjustments.  No such thing.  If it were a glitch, then it'd be easy for CS to go back and look in the code and see it (and give refunds to those affected). 

My setttings were Triangle/M2M/-2/Normal/Adjust always.  The end of game settings had been the same all season. 

The settings were changed to Flex/2-3/+5/Uptempo/Adjust never.  The end of game settings were all changed to extremes maximize-my-loss-probability settings. 
For example "when winning late" was set to Play Uptempo with +5 on 3-pointers.  

Did it not occur to you that each of those settings is the very first choice on each dropdown menu?

It's a glitch, not a hack. The settings weren't manually changed, they all kacked and reset.

It would seem a logical conclusion that the select statement from the database somehow did not return anything, thus all the first selections (defaults) are used.

First item in each drop down box and zero's (unchecked) for the "check boxes".

I would think that all zeros (or a blank result) returned from the select statement would cause it ... at least that is where I would start looking if I was programming the game.

hughes, you mentioned a select statement returning all 0s as the potential cause. well, i tend to agree, that would be the cause of the team game plan settings showing up messed up. but that is not the starting point, i think. a select is so basic, so trivial, a select statement has to be assumed to be consistent. so for a select to return all 0s, i would assume it would return all 0s consistently, given the underlying data. it seems there are only 2 ways that could happen -
1) the database record was corrupted and is actually all 0s - thus the select is working correctly. the db being corrupted, hopefully, would be a result of an update of all 0s, not a back end issue, that is sort of a sky is falling scenario. if the update was sending all 0s - which is a fairly reasonable guess at the cause of this issue, which is hopefully timing related - then it wouldn't be the end of the world. that would suggest, only when you manually make a change, could this happen.

2) the select statement was incorrect (did not convey the intended selection) and thus returns all 0s. i would be pretty skeptical of something like that, its the same select every time you pull up the team game plan. so i would really not expect the select to be the root cause of the problem - although i do agree that in the end it was probably returning all 0s.

to me i would want to fix this. any time you are corrupting the data base, you really, really want to look into it. how else do you know what the scope is limited to? i'd assume (until proven other wise) that this same issue could happen on any page you save stuff on - potentially to part of the data, not all of it. as long as the user sees what is in the DB, and nothing is being used behind the scenes in the game sim, i would guess this issue really is not that far reaching - but id definitely make sure if it was me, and not leave it to assumption.

It is certainly possible that when a save was done, somehow it died in the middle and that made the actual data in the database shift back to the defaults ... the other possibility is that it did not read the data or somehow all the variables somehow got reset to the default values after the select statement was run (this could be a bad if/then in the code, etc).  Maybe it is as simple as "it can not connect properly" to the record because of another lock and the error checking sucks.

Not really sure what causes it, but if it happens as often as people are saying, and if it always goes to the defaults, it is obviously some kind of bug.

Great, so now I have to long on every night to double check that my settings haven't reset?  LOL @ the hacker responses by CS.  +9000 to the F IQ's not having a meaningful adverse effect.

seble if you are looking for info, my 'glitch' was on a PC, windows, my home PC that only I use.

happened a long time ago, right before the fatigue upgrade.

for sure, my depth chart lineup window was zeroed out, I had nobody listed as starters or backups.  From what I know about the game, the game will not let me do that, it forces at least a starter at each position b4 it accepts a lineup.   No other settings were changed.

For sure the night of the game I made a lineup change.

My assumption, which I told tarek at the time, was when I made the lineup change, I switched windows before the change was processed, causing everything to get zeroed out.  I am not sure if it was tarek or a CS rep, they told me that I was hacked and that I should change my password.  I was frustrated, again, what happened to my lineup is not possible to submit and get accepted from the screens we have access to, I tried to explain one more time if I recall, then gave up. 

How did that game play out with an empty depth chart?

Posted by arssanguinus on 10/27/2010 7:23:00 AM (view original):
How did that game play out with an empty depth chart?

my walkon center, the only center on my roster, played nearly the entire game, but he did come out some.  My 4 stud PF's, 3 split PF and backup center, but my best one did not play at all.  My small guys played more normal.

It is shocking to wake up and find something like that, but lets face it, happened just once.

Posted by mmt0315 on 11/1/2010 10:04:00 AM (view original):
Well, I just had this same garbage occur during my Sweet 16 game on Saturday night and still havent received a response from CS.  We somehow played a +5 despite being set at -1. 

Was it all your settings?  Was everything set to the first option in the drop-down menus? 

I'm not speaking for mmt, but I'm in the same conf. and believe, by what he has said in the CC, that it was only his "D" changed from -1 to +5. I, for one, can't imagine going through an entire season, fighting to make the NT, getting in, making it to the sweet 16 and then losing because his settings get changed! mmt said it all when he said "I have no problem losing to Duke but losing like that is a freaking crime". My feelings exactly...

Posted by cthomas22255 on 11/1/2010 12:30:00 PM (view original):

Posted by mmt0315 on 11/1/2010 10:04:00 AM (view original):
Well, I just had this same garbage occur during my Sweet 16 game on Saturday night and still havent received a response from CS.  We somehow played a +5 despite being set at -1. 

Was it all your settings?  Was everything set to the first option in the drop-down menus? 

I had played a -1/uptempo the game before and didnt change things.  We ended up playing a +5 normal with our normal offense and defense (motion/man/press).  I could understand if I changed something and might have mistakingly changed a setting.  But I planned on running the same game plan as my second round game. 

Posted by bdixon on 11/1/2010 1:26:00 PM (view original):
I'm not speaking for mmt, but I'm in the same conf. and believe, by what he has said in the CC, that it was only his "D" changed from -1 to +5. I, for one, can't imagine going through an entire season, fighting to make the NT, getting in, making it to the sweet 16 and then losing because his settings get changed! mmt said it all when he said "I have no problem losing to Duke but losing like that is a freaking crime". My feelings exactly...

Thanks :)

This has never happened to me.

I think everyone should quit drinking so much.

Think this had anything to do with this:

Changes within the last 90 days...

Posted by _hannibal_ on 11/4/2010 9:24:00 AM (view original):
Think this had anything to do with this:

Changes within the last 90 days...

11/02/2010

• Made some improvements to the gameplanning pages to better handle errors and prevent incorrect settings from being saved.

I think it is a direct result of this thread, yes.