It's pretty clear something is wrong. I saw a few games like that in Phelan this season. A good example. My Vandy team (10 RPI, 17 SOS, at least one 1st round NBA pick, Sweet 16 team) had a late season loss where we were held to 2 points in a half.
What's more disturbing is the apparent apathy by WIS Customer Service. They really don't seem to care at all as they toss out weak canned responses to just about every question.