Quick update on my support ticket situation: The one I was trying to submit was "We made a new blog, here's the link so can you please post it?" and I included the link...no matter how many times I tried that, it didn't work. As soon as I sent the same text WITHOUT the link included the ticket went through. Still not 100% sure why that's the case, but figured I'd put it out there in case anyone else has a similar situation
