Anyone else find this irritating or failed to submit a ticket because they did not scroll down and hit submit ticket.

Admin's response..."Anyone else find it annoying when users submit tickets that are clearly explained in the knowledge base?"

Lets see.

ME-I have a owner that has been absent for 14 days and I need to replace him, can you please replace soandso with thisperson.

WIS-Please check the knowledge base before submitting a ticket

Now there's a valid reason to not have to check the knowledge base.  So if your gripe is, "Anyone else find this irritating or failed to submit a ticket when trying to replace a user because they did not scroll down to hit submit ticket?" then I get it.  Maybe they should have a process other than submitting a ticket for doing this, or they should have a category named "replacing an owner" that would by-pass this part.

Sounds like a good candidate for the suggestions forum.  But you certainly understand admin's reasoning for at least attempting to have folks look at the knowledge base before sending in tickets that could be answered by the knowledge base.

I messed up on this the first time and failed to actually submit the ticket. When I noticed that it hadn't been submitted, I went back and figured it out. The main failing is a poorly-designed submit-ticket page. 

It's only poorly designed if the intention isn't to reduce the number of tickets they get......

Stop.  Collaborate and listen.

What was that, iain's Sergeant Schultz "I-see-nothingggg-I-hear-nothinggg" post?

Posted by rbedwell on 11/30/2010 3:47:00 PM (view original):
I messed up on this the first time and failed to actually submit the ticket. When I noticed that it hadn't been submitted, I went back and figured it out. The main failing is a poorly-designed submit-ticket page. 

That's not a bug, but a feature. But I hate it, too.