I don't think you're going to get much help from them. Of course, I'm a bit annoyed with them today so maybe it can't hurt to ask. My problem with CS: As you know, I used an alias(poiuyt) in Foxx. So I was stuck with the "Basic" roster move option. It's very cumbersome and me not wanting to make "unnecessary" moves(but moves I'd make under advanced because it's quick, easy and I think useful in developing players). So I sent a ticket suggesting that they might consider dumping "basic" as I think it probably turns n00bs off. It triples the time it takes to run a team "right". I got the canned response. I'd think a veteran owner saying "Basic sucks. I think you're chasing new people off" would carry a little weight. Seems like they'd like to retain owners.