Now you need to quantify how much money they are LOSING. How many customers are leaving WIS because they are sick of waiting several weeks for their worlds to fill? How many potential customers are they losing because they come to the site, see the game, get interested, and then they see an overwhelming number of openings in existing worlds? If I saw that, I'd say, "Wow, this game must not be very good... there are over 20 worlds looking for owners right now."
Historically, the most openings I've ever seen is around 60. Right now, that number is 96. In the next 72 hours, 11 more worlds are scheduled to roll. I'm guessing that we'll be somewhere around 140 in about 3 days.
Again, I ask, is that REALLY the best time to open a new world?