To be honest, the "when we have time" thing really annoyed me. I get trying to keep the forums from going "too far" but, if you have time to monitor the forums(chastise two users, delete numerous posts, delete several entire threads, respond cryptically, respond meaninglessly, etc, etc), there is time on the table. I doubt WIS SUPPORT is a programmer but time and money is being used to perform a somewhat meaningless task. Use that resource better.
And I know you guys LOVE to see WifS respond in the forums but, as I just noted, it's meaningless. I'm sure MOST of you would prefer to see action over words.