Seble for one person doing the change over you've done a great job.

Posted by kcsundevil on 7/25/2018 10:36:00 PM (view original):

Posted by magicdreamer on 7/25/2018 9:02:00 PM (view original):

Posted by tycobb33 on 7/25/2018 8:56:00 PM (view original):
how this does not work on one of the widely used browsers is a total strikeout on your guys part. very inconvient.

I fully agree that is a fail on SportsHub part and very short sighted for a company that wants to increase business along of their sites.

IE is an antique, guys. It has 3-8% of market share, depending on source... bottom line is it's just not that widely used anymore.

https://en.wikipedia.org/wiki/Usage_share_of_web_browsers

Time to upgrade to 21st century technology.

So at the low end that's 90 million people using it

I think it was pretty easy to understand it was asking for a Sports Hub username, not a WIS username.. especially since you (Seble) explained clearly beforehand that it was going to do that. I imagine most of the confusion was due to people not reading your update a month ago. You're doing good work Seble, keep it up!

Just curious as to what was done after the integration to GD? Yatzr's game analyzer was working post integration but now it will no longer work, so there has been some sort of changes to the play by play or something which corrupted it. As with the recruiting tool, many GD users liked the analyzer!!!

Good job by you Seble. Appreciate the candid update.

Not being able to use the yatzr tool in GD is huge though. The recruiting process in GD is a nightmare that I dread every season. Down from three teams to one because of it. An upgrade most GD players would appreciate I think, would be to adopt the new Hoops Dynasty recruiting system. That works very well and would be a huge improvement over a week of nonsense and drudgery.

Thanks for you all your hard work.

I'd really like to see Sebel start playing GD again, I think it would be very fun. If you do start playing again, join Dobie.

Great work and thank you Sebel

Just bought a 6 Pack but no discount
what happened?
My fault, I missed the code

Posted by gbkjr on 7/26/2018 10:21:00 AM (view original):
Just bought a 6 Pack but no discount
what happened?

Did you use the promo code? It shows up for me

Posted by grayfoxx on 7/26/2018 10:32:00 AM (view original):
Has anyone else noted that the SPORTSHUB link that was at the top or bottom of every page is now missing......????????????

That depends on how big of a browser window you have opened.

I have not changed browsers - it has been there for weeks, and now it is gone.

Posted by seble on 7/25/2018 2:58:00 PM (view original):
Hey everyone,

So, it's been about a week since we launched the integration with SportsHub (our parent company). This release included a new header as well as a new login/registration system that's shared by all SportsHub sites.

At a technical level, the launch went pretty well considering how much was changed behind the scenes. We had a few bugs that I've been working out since the launch, but things seem pretty stable now. I'll continue to work on any lingering issues.

From a customer experience perspective, the launch did not go as well as I expected. I vastly underestimated how many people wouldn't know the email address linked to their account. In hindsight, I should have forced everyone to update/verify the email address on their account well before the launch. Then I should have distributed a detailed guide on how the login process would be changing.

Up until close to the launch, I expected that WIS usernames would be automatically set in the SportsHub system (except for those that were already taken in that system). That didn't end up happening, so there was understandable confusion when people were prompted to pick a username on first login. That became even more confusing when it said that the username was taken already, as it wasn't clear on the page that it was referencing the SportsHub username and not the WIS username.

The end result was that a flood of customer support requests came in starting Tuesday and through the weekend. Because of the volume, that forced me to pause games for an extra two days. The game pausing also led to a few more issues on Friday and over the weekend that compounded the situation.

I sincerely apologize that I didn't do more in preparation of the transition to make things go more smoothly. I greatly appreciate everyone's patience while waiting for assistance and while the games were paused. I know it stinks to not be able to play.

In the spirit of moving past the bumpiness, I've created a promo code - SPORTSHUB, that's good for 50% off your next purchase. It expires in 3 months, so don't wait too long to use it.

A couple of other miscellaneous notes:

• I'm aware that the "new sitemail" icon is missing from the header now. Over the next few days, I'll be working on an update to send a notification for new sitemail that will appear on the bell icon in the header.
• As some of you have discovered, the new header does not work in Internet Explorer. I apologize for any inconvenience that it causes, and please reach out if you need help getting set up in a new browser.
• There's been some confusion about the money balance shown in the header. That amount represents your "wallet" balance. That balance will be available to use on any SportsHub site once it's fully integrated. I will be working on that integration piece soon as well. I'll also be working on adding your credit balance in the dropdown that appears in the account dropdown (the one when you click the money balance area in the header).
• To the GD users: I'm sorry that this change seems to have killed the "yatzr" application. I understand that it was an important tool for many. All I can offer in the short term is to make some smaller changes to the current system to make it more efficient. I don't have any ability to make it work with the new login page, as that would have to be done by the creator. I also don't have time right now to build out another way to access the data.
• I've also extended the expiration date by 10 days on credits that expired 7/18 or later.

Thanks for the update - Also, really hate the banner across the top of the webpage. It's really ugly and squeezes the page down. It is not needed at all. It's not an upgrade but more of an annoyance. Anyways, I have been with WIS since 2005. This will be my last year if I don't see worthwhile updates.

A Hopeful - Skeptic

-Babykong

Anyone else having problems with the promo code? It says invalid promo code when I try and use it?

I just used points to purchase seasons and they aren't showing up in my account.

I’m an old technophobe and it all got sorted for me. Thanks for putting up with such a dumbbutt. Three champions at once didn’t hurt!Lol

Great offer. Since it's only for one purchase, may I buy 10 six-packs at once?